Essentials list

"When [staff] can speak from the heart to their customers about the new item, the customers won’t be able to resist their recommendation."

Sally Srok

Featuring the chef's Specialties

Featuring the chef's Specialties

Chef Top Pick

Open heart, open mind, but not open book. Memorized monologues. Drawing out hidden talents to do justice to the chef's creations.

"Bussing requires skill, training, timing, grace, hospitality and efficiency. Regardless of what a person’s position is, everyone on staff at a restaurant should know how to clear a table properly."

Brook Burton-Luttman

Expert bussing

Expert bussing

PDMD Top Offering

Consolidating, communicating and teamwork. Maintaining a professional appearance. Decreasing visits to the dish area, increasing time to service guests.

"Restaurants that effectively manage their tables create a more seamless experience that customers want to come back to."

Meredith Galante

Table Maintenance

Table Maintenance

PDMD Suggested Selection

Meticulous awareness of what diners need but also what they do NOT need. The art of keeping tables crumb-free, moisture-free and appropriately set--each and every course.

"You don’t need a silver fork to eat good food."

Paul Prudhomme

Guest's

Guest's needs Hierarchy

Manager Top Pick

Drilling down on which guest-needs come before others and why. Averting the disaster of a mini-hostage-crisis of condiments!

"Lead by listening—to be a good leader you have to be a GREAT listener."

Richard Branson

Listening and Leading Guests

Listening and Leading Guests

Darkhouse course

Asking the right questions with keen sensitivity to guest allergies and preferences. Revisiting diners' choices, if necessary. Using timing standards to one's advantage.

"Great wine is always enhanced by great food."

Kenneth Cranham

Wine Pairing with Panache

Wine Pairing with Panache

Sommelier Top Pick

Traditional pairs and why they complement. Non-traditional, alternative or unique pairs to explore. Matching the wine list to the menu.

"Mindful running is the medicine which throws out all the negativity from body and mind."

Invajy Kenneth Cranham

Food Running and Pivot Points

Food Running and Pivot Points

Kitchen Top Pick

Building confidence, buying into the system, and trusting one's own hands. Tweaking small habits to yield big results. Taking ownership while promoting teamwork.

"Problems are nothing but wake-up calls for creativity."

Gerhard Gschwandtner

Transforming Oversights

Transforming Oversights

Membership Selection

Learning to view mistakes--which are inevitable--as merely challenges with a brighter potential. Honest interactions, inventive service priorities, and sincere follow-up.

Solutions tailored to level up your unique approach and execution

Food knowledge

Food
knowledge

  • General Education
  • Menu-Specific Instruction
Wine expertise

Wine
expertise

  • Global Understanding
  • Wine-List-Specific Training
Certified training

Certified
training

  • ServSafe
  • TIPS/RAMP
Service priorities

Service
priorities

  • Guest Anticipation and Exhilaration
Member recognition

Member
recognition

  • Noteworthy Changes
  • Remarkable Improvement

About Private Dining MAîTRE D

Private Dining Maitre D is a hole-in-one curriculum offering for restaurant service staff, designed especially with private clubs in mind.

We believe in the ongoing development of restaurant processes and dining room service standards, via incremental and breakthrough improvements!

Private Dining MD is essentially a deconstructed version of an impeccable service manual, which includes the design and delivery of hard-planned, IN-PERSON courses, all sprinkled heavily with decades of unique lessons learned.

Star Star Star Star Star

“Scott is a wizard at leveling up staff members, from improving basics, to establishing firm fundamentals. His understanding from his years in the service industry allows him to develop team members into stars, with a sense of purpose and skill.”

Brian Gough, General Manager

El Camino Fort Lauderdale

Star Star Star Star Star

"Scott's breadth of knowledge is only matched by his passionate dedication to doing things the 'right way', and it is literally *impossible to imagine our opening success—or even just our opening, period—without him. Scott is far more than just an asset; he is a staple!"

Brian Chase, Beverage Operations Manager

Kaluz Restaurant

Star Star Star Star Star

Within minutes of first working with Mr. Payne, he had already illustrated how something as simple as the handle of a coffee cup, can potentially make or break a dining experience! I constantly cite this lesson-learned because I use it to pinpoint the exact moment when I stopped merely toiling at *jobs--and started critically thinking in what has now become my fine service career!

Laurie Pellechio, Dining Room Manager

Hunter Steakhouse, French Creek Golf Club

Star Star Star Star Star

"Scott was an instrumental team member in our opening process. His expertise in organization, with a systematic approach to setting our restaurant up for success, was key to our initial success. He is a master at general steps of service, from all positions both front and back of house. Humble enough to roll up his sleeves and get down in the dish pit, but polished enough to execute a flawless wine service with the knowledge to back it.

Brian Gough, General Manager

El Camino Fort Lauderdale

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